13 11 14 24/7 Crisis Support

000 Emergency Call

Donate $


Carrie-Ann Leeson

CEO Lifeline Canberra

CEO of Lifeline Canberra, Carrie is an experienced Chief Executive Officer and GAICD with a demonstrated history of working in the health care industry. Strong business development professional with a Marketing focus in Public and Government Relations, Psychology, and Applied Communication from University of Natal, South Africa.

Read more about Carrie-Ann Leeson


• B. Science –Psychology and Management

• Masters in Business Administration (complete 2019)

• Cert IV in Telephone Counselling

• Cert IV in Public Relations

• Statement of Attainment in Applied Suicide Intervention Skills Training


• Lifeline Canberra Chief Executive Officer 2014 - Current

• Lifeline Canberra Board Director 2013 - 2014

• Director Canberra Community Clubs 2017 - Current

• President early Morning Centre 2015 - Current

• President Workplace Health Association of Australia 2014 - Current

• Telephone Crisis Supporter

Adam Miller

General Manager

Adam joined the Lifeline Canberra team in October 2021 as General Manager after a dedicated career supporting some of Australia’s largest Corporations in operational business management systems, processes and governance. Adam is passionate about the Canberra community and has volunteered, mainly supporting Public Education, serving on many boards over the past two decades. Adam is proud to assist the Lifeline Canberra team to provide the vital support to the wider community that Lifeline Canberra is loved and respected for, and has been for more than 50 years.

Chanelle Reid

EA to the CEO

Chanelle joined Lifeline Canberra Family in 2023, having 15 years of experience as an Executive Assistant and in Administration in various Federal Government Departments. Chanelle has also worked in the LGBTIQ community, the disability sector, and as a Case Manager in a trauma space.

Read more about Chanelle Reid

Their passion lies in disability awareness, mental health, and well-being.

Jenine Woodman

Director of Strategic Engagements & Communications

Jenine joined the Lifeline Canberra Family in 2016, she has a strong background in Events Management, Client Relationship Management, Communications and, Operational Management. Jenine has a passion for making a difference to those in need in our Canberra community, by raising vital funds to support Lifeline Canberra.

Alanah MacMahon

Communications Coordinator

A born and bred Canberran, Alanah joined the Lifeline Canberra team in 2023 with the hope that her marketing and communications background can be used to create a positive impact. Alanah’s passions include amazing experiences, connection, and community building. Every day she uses this passion to spread the message of Lifeline Canberra.

Sara Bojé

Events and Volunteer Coordinator

Sara joined the Lifeline Canberra team in 2022 as a Event and Volunteer Coordinator. She brings with her an extensive background in events, a passion in creating memorable events and an appreciation of the vital role of our volunteers. She is extremely proud to work for Lifeline Canberra.

Winnie Dennis

Events Coordinator

Winnie has been part of the Lifeline Canberra family for over 10 years. She’s worked across various roles within the organisation, starting in reception and moving into the events and fundraising team. Winnie is extremely proud to have had the opportunity to start her career with Lifeline Canberra.

Margi Taylor

Administration Officer

Margi joined the Lifeline Canberra family as an Administration Office in early February 2023, bringing over 30 years of customer service experience. She is truly humbled and honoured to provide support to the Lifeline team and to all the wonderful volunteers.

Read more about Margi Taylor

She loves her family, friends, early morning walking, animals, reading, music (listening and live) and watching sport (TV and live).

Lissy Lea

Finance Support Officer

As the finance support officer, Lissy has brought her 30+ years of various accounting roles to Lifeline Canberra with enthusiasm and commitment to the most deserving and worthy of organizations. With a Bachelor of Business (Acctg) and a lifetime of experience, Lissy is honoured to be able to provide an effective and proactive financial support to Lifeline Canberra and all its amazing volunteers.

Alisha Tarrant

Lifeline Programs Manager

Alisha is passionate about people with a focus on supporting people to find and feel their own value. In her role as Lifeline Programs Manager Alisha empowers people so they can support any person in crisis.

Read more about Alisha Tarrant

With a background in Training & Facilitation mixed with administration and support services Alisha brings excellent communication skills through her passion and an eye for detail in processing the administration.


• Cert IV in Training and Assessment

• Cert IV in Mental Health

• Cert IV in Telephone Counselling

• Cert IV in Business Administration

• Cert III in Early Childhood Education

• Statement of Attainment in Psychological First Aid

• Statement of Attainment in Recognise and respond appropriately to domestic and family violence

• Master Trainer with LivingWorks Education Australia

• Accredited Crisis Supporter Workplace Training (CSWT) facilitator

• Accredited DV Alert Trainer for General, Disability, Multicultural, Settlement and Indigenous Streams


• Lifeline Programs Manager - Current

• Learning and Development Coordinator 2017-2018

• Training Coordinator - 2015-2016

• Supervision Officer - 2011-2015

• Office Manager Perpetual Private Wealth – 2009-2011

• Sales Support Officer Swann Insurance – 2005- 2009

Brendan Dean

Centre Supervisor

As a Centre Supervisor in the Crisis Support Team, Brendan’s drive is to support Lifeline’s committed volunteers working on our Crisis Support Line. He believes our volunteers provide a true gift to the community; their time and their willingness to listen to those in need.

Read more about Brendan Dean

His own experience working on the Crisis Support Line has taught Brendan how resilient humanity can be and he feels honoured to be able to help those in our community who are struggling.

Experience and Qualifications

• Telephone Crisis Supporter 2015 - Current

• In-shift Support Supervisor 2018 - Current

• Successful 13+ year career in the Australian Public Service

• Fun therapist – Camp Quality

• Bachelor of Communications

Rosie Phelan

Centre Supervisor

Rosie joined Lifeline Canberra as a Centre Supervisor in May 2021 and is focused on providing support to Lifeline Canberra’s amazing volunteers. Rosie is passionate about people being listened to and finding their voice

Read more about Rosie Phelan

• Certificate IV in Floristry and Horticulture

• 25+ year experience as a small Business owner/operator

• Current Lifeline Crisis supporter

• Current Centre Supervisor Lifeline Canberra

Linda Shillington

Centre Supervisor

Linda joined Lifeline Canberra as a Centre Supervisor in May 2021, she has always strived to be an active participant in her community. She fully appreciates the contributions that volunteers make and understands how essential they are in building strong communities.

Read more about Linda Shillington

Both her life and work experiences along with volunteering her time amongst several charities and community organisations over the years in Canberra have prepared her well for the position of Centre Supervisor in supporting our Crisis Supporters - a job she is thrilled to be in!

Bachelor of Economics

Associates Degree Advertising & Communications

Certificate in Managing Volunteers ACT

Certificate IV Personal Massage Therapy

Certificate IV Personal Training

Member - Canberra Refugee Support

Board Member - Canberra Youth Refuge Service

Emma McIntosh

Centre Supervisor

Emma joined Lifeline Canberra in March 2022 as a Centre Supervisor in the Crisis Support Team. As a graduate with a Bachelor of Science in Psychology (Honours), Emma strives to support mental health awareness within the wider community. Emma is passionate about supporting the wellbeing of Lifeline volunteers who provide vital assistance to those in need.

Garry Croker

Centre Supervisor

Garry joined Lifeline Canberra in March 2022 as a Centre Supervisor in the Crisis Support Team. He has volunteered at lifeline since 2019 as a crisis supporter, in shift supervisor and mentor for new trainees.

Read more about Garry Croker

Garry comes to lifeline after 30 years in the Australian Public Service working primarily on Industry and Telecommunications policy.

Garry has had a keen interest in sport all his life which has included representing Australia at four Paralympics and three World Championships.

He has a Bachelor of Commerce in Accounting and was Certified as a Practicing Accountant.

Monda Scoltock

Centre Supervisor

Monda joined Lifeline Canberra in April 2022 as a Centre Supervisor. She is passionate about social justice and supporting people in times of crisis. Monda feels a great sense of privilege to be working in support of our Crisis Support Line, its amazing volunteers and our community as a whole.

Kristie Ward

Centre Supervisor

In 2019 Kristie began her Lifeline journey as a volunteer after wanting to give back to the community and set an example for her children. For five years she volunteered as a crisis supporter, in shift supervisor and mentor.

Read more about Kristie Ward

In March of 2024 Kristie joined the Crisis Support Team as a Centre supervisor, bringing with her 32 years of experience in the early childhood sector, where she advocated for children and families to be provided inclusive, high quality learning environments and empower families to thrive. She also worked in the VET space training and mentoring Early childhood students and professionals, sharing her philosophy around Wellbeing with a strong focus on relationships.


• Cert 111 in Early Childhood Services

• Diploma of Children’s services

• Cert IV in Training and Assessment

Laura Clugston

Client & Team Project Coordinator

Laura has a passion for people of the Canberra community and as our Client & Team Project Coordinator, Laura works closely with our trainers to enable and coordinate Mental Health Training across the community.

Read more about Laura Clugston

Laura has a strong background in administration, with over 9 years of experience in a range of administrative heavy roles, such as: Office Manager, Event & Marketing Coordinator and Client Relationship Manager.


• Diploma in Business Administration

• Diploma in Human Resources

• Diploma in Interior Design and Decorating

• Certificate IV in Business Management


• Office Manager

• Event & Marketing Coordinator

• Client Relationship Manager

• Fundraising Event Host (Volunteer), Melanoma Institute of Australia

Alicia Flack-Kone

Corporate Trainer

Teaching and Professional Development, with over 20 years’ experience in the area of Education with skills and experience in Professional Development and adult education.

Read more about Alicia Flack-Kone

Well-developed communication skills with published text for book, newsletters and articles.

Adaptable, flexible and resilient, channelling energy within the working environment and many volunteer projects. Recognises strength in diversity and fosters the importance working together to achieve mutual goals.


• Macquarie University - Bachelor of Education (BEd), Early Childhood Education and Teaching


• Member ACT Disability Education Reference Group

• General Committee member of ACT Down Syndrome

• Coach Little Athletics in ACT

Sue-Anne Muggleton

Corporate Trainer

Sue-Anne has 35 years’ experience working in the community services sector, in both front line and management roles. Supporting people facing crises and disadvantage within our community across Canberra and the South East NSW. She has been humbled by the extraordinary courage, innovation and strength demonstrated by those individuals and communities she has been privileged to work with.

Read more about Sue-Anne Muggleton

Sue-Anne also has over 15 year’s experience as a VET trainer across a range of subject areas including teaching of national community sector and management qualifications.

Some areas of key passion for her include the importance of community development and connection, along with the provision of information and support to individuals, teams and communities when, and where they need it, particularly those facing trauma.


• Bachelor Counselling

• Diploma in Vocational Education and Training

• Certificate IV in Training and Assessment

Lisa Padzensky

Logistics Coordinator

Lisa joined the team in February 2020, originally as Donations Courier includes: the coordination of all donations at the Lifeline Canberra Warehouse. Coordinator of all Lifeline Canberra Bookfair logistics and liaison with Lifeline Canberra office for collecting scheduling. In October 2020 Lisa began her new role as Logistics Coordinator - over seeing all things, donations, warehouse, Bookfair and Book Lovers Lane.

Laura Eash

Warehouse Coordinator

Laura joined Lifeline Canberra as a volunteer in September 2019 and a staff member in October 2020 as the Warehouse Coordinator. She is passionate about reading, volunteering with non-profits and working toward a better world for those living with mental health challenges.

Tarah Dempsey

Donations Courier

Tarah joined the Lifeline Canberra family as our Donations courier in November 2020. She is passionate about helping the Canberra and surrounding communities. Loves sports, animals, puzzles and of course Books! Tarah is still currently work with OzHarvest rescuing food and delivering it to charities.