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Become a Telephone Crisis Supporter (TCS) Volunteer

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, bereavement, physical health problems, etc.

Lifeline is non-judgmental, confidential and accessible at all times. Help save the next life.

We appreciate your interest in becoming a Volunteer Crisis Supporter with Lifeline Canberra and invite you to read and link to further information below.

The next Crisis Supporter Information Session will be held via Zoom.

The next Crisis Supporter Information Session will be held via Zoom on:
Thursday 4 July 2024 from 6pm till 7pm.

To register your interest or if you would like to know more about becoming a Telephone Crisis Support Volunteer please email:

We appreciate all of your support.

Frequently asked questions

about being a Crisis Supporter with Lifeline Canberra

What are the benefits of volunteering as a Lifeline Crisis Supporter?

Genuinely making a difference in people lives
Gain Practical experience
Personal growth
Professional development
Possible Career opportunities
Giving to your community
Belonging to the Lifeline Community
Ongoing support
Meeting new people
New experiences

What is CSWT?

CSWT stand for Crisis Supporter Workplace Training.
CSWT has been created to equip students with the necessary skills and knowledge needed to undertake the Crisis Supporter role within Lifeline.

Click here to continue reading

Empathy over expertise: Lifeline welcomes volunteers from all backgrounds

From chefs to police officers, teachers to librarians, all genders, young and old, Lifeline’s volunteer crisis supporters come from every walk of life.

Lifeline Canberra programs manager Alisha Tarrant shares with the RiotACT, everything it takes to answer crisis calls.

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Lifeline Canberra Crisis Supporter on call

What it’s like being a Lifeline crisis support counsellor during the coronavirus pandemic.

ABC Life by Ruben Mackellar, as told to Moataz Hamde

I’m a Lifeline crisis support counsellor.
Over the past couple of months, we’ve received more calls for help than any other time in Lifeline’s 57-year history.
People from all walks of life, from all over Australia waiting in the call queue.

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