Description

Designed for individuals in people facing roles, Dealing with People in Difficult Situations has been crafted to equip participants with the essential skills and knowledge necessary for effective communication.

This program provides participants with a diverse set of proven communication skills, and empowers them to foster effective communication and skilfully de-escalate challenging conversations as they unfold.

Course topics

The key outcomes of this course are

1. What is an accidental counsellor
2. Communication and listening skills
3. Dealing with people in difficult situations
4. Boundary and limit setting
5. Self care and debriefing to use after challenging interactions

Course outcomes

• Enhanced communication skills in challenging interactions
• How and when to refer someone
• Setting boundaries
• Self-care and self-reflection

Who is this for?

The target audience for this course is:

• Anyone in a people facing role (client or team leadership)
• Anyone exposed to challenging situations, interactions and conversations
• Anyone who has previously completed the Accidental Counsellor program and would like a refresher

Course format

• Location: Level 1, 71 Northbourne Ave, Canberra City
• Time: 9AM - 1PM AEST

Further information

Questions? Contact us on training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions.